Refunds & Returns
Our Return Policy is simple
If you're not happy - we're not happy! 100% money back guarantee for any of our products returned within 14 days of receipt: simply return your product and we will refund you the price of the goods, provided the goods are returned in the same condition as they were sent. Items must be returned to Canopy Locking Systems, within (14) fourteen days of the purchase date to be eligible for replacement or refund. Defective items claims must be lodged via our website `Contact Us` section within (14) fourteen days of the purchase date to be eligible for replacement or refund. Depending on the claim we will require evidence of the defect via email. Items will be replaced with the same item originally purchased. For items that cannot be replaced a full refund will be offered. Our product is not refundable if the defect is caused by misuse or misadventure on behalf of the purchaser or any other user of the product once purchased. This includes cutting off the bullet connectors off the wires, and or altering the shape in any way of the actuator. However, replacement parts can be purchased upon enquiry. Canopy Locking Systems will provide a back to base warranty service which means the goods must be returned to Canopy Locking Systems at the purchaser’s expense. For defective item claims this must be arranged and agreed with Canopy Locking Systems before any item is returned.
How to return your item:
- Contact Canopy Locking Systems via our website `Contact us` section and we will reply how to go about your return request, record all the necessary product return information and issue you with a Return Number (RN). You must obtain an RN number before you are eligible for a replacement or refund.
- Send your item to the return address provided. Please ensure that your RN number is clearly displayed on the return packaging.
- As soon as the return has been received - a replacement product will be shipped or money less costs refunded.
The return must be received by Canopy Locking Systems within (14) fourteen days of the RN number being issued. Replacement product will only be shipped after the faulty item has been received by Canopy Locking Systems. All returns must have an RN number. Any item that is returned to Canopy Locking Systems without an RN number will be returned to sender. Remember it’s our aim to keep our customers happy, so please feel free to email us with any issues and we will do our best to resolve them.
Canopy Locking Systems
Po Box 118
South Australia, Australia